Standard Sales Terms for Consumer Purchases of Goods over the Internet
Table of Contents:
Introduction
Introduction:
This purchase is governed by the standard sales terms below for consumer purchases of goods over the Internet. A “consumer purchase” refers to the sale of goods to a consumer who is not acting primarily as part of a business, and where the seller operates in business by selling goods over the internet. The contract is drafted and recommended for use by the Consumer Ombudsman.
Consumer purchases over the Internet are primarily regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act, and the E-commerce Act, and these laws provide the consumer with non-waivable rights. The terms of the contract should not be understood as limiting the legal rights, but rather outline the main rights and obligations of the parties for the transaction. The seller may choose to offer the buyer better terms than those stated in these sales terms.
In cases where the contract does not directly resolve an issue, it should be supplemented with relevant legal provisions.
1. Agreement
The agreement between the buyer and the seller consists of the information provided by the seller regarding the purchase in the order solution in the online store (including, among other things, details about the type, quantity, quality, other characteristics, price, and delivery conditions of the goods), any direct correspondence between the parties (such as email), and these sales terms.
In case of a conflict between the information provided by the seller about the purchase in the online store’s order solution, direct correspondence between the parties, and the terms in the sales conditions, the direct correspondence between the parties and the information provided in the order solution shall prevail over the sales terms, unless it conflicts with mandatory legislation.
2. Parties
Seller: Suldal Hestesenter AS
Contact Address: Gullingvegen 87, 4230 SAND
Email: post@draupnir.no
Phone Number: 902 04 694
Organization Number: NO.970 893 555 MVA
Buyer: The person placing the order.
3. Prices
The prices listed in the online store include VAT.
Information about the total costs the buyer must pay, including all fees (VAT, customs, etc.) and delivery costs (shipping, postage, invoicing fees, packaging, etc.), as well as a breakdown of the individual elements in the total price, will be provided in the order solution before the order is placed. (Goods delivered to Svalbard or Jan Mayen will be sold without VAT being added.)
4. Formation of Agreement
The agreement is binding for both parties when the seller receives the buyer’s order.
However, neither party is bound by the agreement if there has been a typing or input error in the offer from the seller in the order solution in the online store or in the buyer’s order, and the other party knew or should have known that there was such an error.
5. Order Confirmation
When the seller receives the buyer’s order, the seller must confirm the order without undue delay by sending an order confirmation to the buyer.
It is recommended that the buyer check the order confirmation to ensure it matches the order in terms of quantity, product type, price, etc. If there is a discrepancy between the order and the order confirmation, the buyer should contact the seller as soon as possible.
6. Payment
The seller can require payment for the goods from the moment they are dispatched from the seller to the buyer.
If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card for up to 4 days from the order.
In case of payment by credit card, the Credit Purchases Act applies.
If the seller offers post-invoicing, the invoice to the buyer must be issued at the time of dispatch. The due date must be set to at least 14 days after the buyer receives the shipment.
If the seller specifically needs to request advance payment from the buyer, for example in case of custom-made goods, the seller can require this.
Buyers under 18 years old may only pay directly upon the seller’s delivery of the goods or by cash on delivery.
7. Delivery, etc.
Delivery of the goods from the seller to the buyer takes place in the manner, at the location, and at the time specified in the order solution in the online store.
If no delivery time is specified, the seller must deliver the goods within a reasonable time and no later than 30 days after the order from the buyer. If the seller is responsible for sending the goods to the buyer, the seller must arrange for the goods to be transported to the destination in a suitable manner and under standard terms for such transport. The destination is at the buyer’s location unless otherwise agreed between the parties.
8. Risk of the Goods
The risk of the goods transfers to the buyer when the item is received by the buyer as per the agreement. If the delivery time has arrived and the buyer fails to receive an item made available for them under the agreement, the buyer still bears the risk of loss or damage due to the nature of the goods.
9. Right of Withdrawal
The buyer may cancel the purchase of the goods according to the provisions of the Right of Withdrawal Act. This right allows the buyer to return the goods to the seller without providing a reason, even if there is no defect and even if it has not yet been delivered.
The buyer must notify the seller of their intention to exercise the right of withdrawal within 14 days after receiving the goods, the required information about the right of withdrawal, and the withdrawal form. If the buyer receives the withdrawal form and the necessary information after receiving the goods, the withdrawal period begins from the day the buyer receives the form and information. If the buyer has not received sufficient information or the withdrawal form, the withdrawal period will still expire 3 months after receiving the goods. If the buyer has not received any information about the right of withdrawal, the period will be 1 year.
The buyer’s notification to the seller of the use of the right of withdrawal should be written (withdrawal form, email, fax, or letter) and must include information on how the buyer will return the goods to the seller.
The goods must be returned to the seller within a reasonable time. The seller is obligated to refund the full purchase price to the buyer within 14 days from the day the seller receives the goods or the return receipt. The seller cannot charge fees for the buyer’s use of the right of withdrawal, but the seller may require the buyer to pay the costs of return shipping.
10. Duty of Inspection
When the buyer receives the goods, it is recommended to reasonably check if they match the order, if they have been damaged during transport, or if they have other defects.
If the goods do not match the order or have defects, the buyer must notify the seller as per the complaint section of the contract.